Over the last 18 months, the industry have shifted noticeably because of competitive pressure. These changes shows the urgency of staying competitive in a fast-changing competitive arena.

An important finding comes from industry analysis: what thrived previously may not work currently or in the future.

The difference between winners and losers increasingly comes down to how quickly organizations can adapt their practices.

What many observers overlooked is how quickly of adoption. Starting with early pilots, the industry has seen significant expansion across the broader industry.

Key Takeaways

• New regulations are reshaping the manner in which organizations handle data privacy.
• Legacy strategies about performance need fundamental rethinking.
• Prioritization of skill development is likely to prove more important than chasing trendy technologies.